Diverse, thoughtful, and active in the community. The hotel management company team at Real Hospitality Group shares their knowledge and experience with our hotel teams to produce memorable experiences and market leading results. Get to know the RHG team and find out why we're one of the top 15 hotel management companies in the U.S.
The most sought-after hotel management company team in the industry today.
Founder and Chief Executive of Real Hospitality Group, (RHG) last year's 15th ranked hotel operating company in the United States. With properties located in 19 states, RHG has expanded from a start-up company to one of the most prominent hotel operators in only 9 years. RHG's leadership is represented on the board of directors of the American Hotel and Lodging Association, NYC & Company, Marriott and Hilton franchise advisory councils and several state lodging associations where we have presence. Real Hospitality Group's "Real Cares" division participates on a leadership level in organizations including, but not limited to: ECPAT, Feeding America and the National Cancer Institute. Several of RHG's team members have been nominated for their state's, as well as the AHLA's "Stars of the Industry" awards. RHG has also been awarded with "New Hotel Opening of the Year" and "Renovation of the Year" from Marriott International last year alone.
At Real, we believe that the industry is perfectly positioned to provide jobs to opportunity youth and adults who want a growing career. To that end, RHG prioritizes it's training and Promote from Within programs and serves as adjunct faculty, guest speakers and advisory board members to institutions that include the Florida International University, Farleigh Dickenson, The University of West Virginia and Central Connecticut University Schools of Hospitality Management.
In his role of Chief Operating Officer, John oversees the daily management of over $350 million in Top Line Revenue and the ascent of Real Hospitality Group to the top 15 of largest US Hotel Management Companies. He delivers on the RHG pillars of reliability, efficiency, accessibility and loyalty, and builds the trust that guides our important owner relationships. John’s leadership results in our hotels maintaining top market position, high performing RGI, and maximum NOI across the portfolio.
John previously served as Regional Vice President at a renowned U.S. hospitality company managing owner relationships for high profile clients. He executed an award winning approach to his guest service scores and was recognized by Marriott for excellence in his portfolio. John was also a General Manager for Marriott and Hilton branded hotels throughout the United States over the course of his extensive career.
John is a member of the Marriott Owner’s Advisory Board and has been a featured speaker on panels for many national publications and organizations including Hotel Business and Hotel Management. He attended University of North Carolina and was awarded his Bachelor of Science degree in Travel, Tourism and Commercial Recreation.
As Chief Investment Officer, Joe oversees all investments and major transactions for the Company, including partnership and structured debt, and he provides the same expertise to the Company’s clients. He will also participate on strategic growth initiatives and business development for the Company. Joe brings over 14 years of extensive real estate investment knowledge and experience spanning all major real estate class. Prior to RHG, Joe served as a Managing Director of Acquisitions and Capital Markets, and prior to that, as Vice President, for large real estate investment companies. His expertise has developed through various leadership roles, in which he spearheaded over $5 billion worth of real estate investment transactions, including over $2 billion in the lodging sector.
Joe received his undergraduate degree from Binghamton University – State University of New York and his juris doctorate from Brooklyn Law School. He brings a comprehensive legal background, which includes several years of service as the General Counsel for a prominent New York-based real estate group. He is an active member of the New York State Bar Association, and has served on multiple boards for various business associations, and currently serves as Emeritus Board Member of the Asian Real Estate Association of America Manhattan Chapter and is a member of Council of Korean Americans.
As President of Real Hospitality Group Asia, Norman is fully accountable for developing and managing its portfolio in Asia. He will bring RHG's decades of third-party management and asset management experience and expertise to cultivate the fast-growing Asian market.
Norman brings decades of experience & expertise in the hospitality industry, working with a wide range of internationally renowned hotel groups, including HNA Group, NH Hotel Group, Hyatt Hotel Group. With comprehensive international education and career background, Norman's steps have taken him across the United States, China, Spain, and Australia.
An industry veteran with a wealth of knowledge and passion, Norman has expertise and experience in lodging investment and asset management. Prior to joining RHG Asia, he played a very significant role in HNA Group's acquisition of Carlson Rezidor Hotel Group. Before HNA Group, Norman played an intricate part in NH Hotel Group's quest to establish its China office to support its growing portfolio of over 350 hotels located in 28 international markets.
Norman holds a Securities Qualification Certificate (SAC) and possesses solid knowledge and experience in the field of security, corporate investment, mergers, and acquisitions. He is an active member of various associations and has been the keynote speaker on industry summit and forums
Arlene has over 30 years of experience in the hospitality industry, including 12 years at the property level in food & beverage and accounting. As Senior Vice President of Finance, Arlene leads the Accounting department. She is responsible for providing operational and strategic support to both the properties and the RHG executive team. Before joining RHG, Arlene served in various finance roles at three nationally recognized hotel operating companies.
Arlene earned her undergraduate degree in Hospitality Management from the University of New Hampshire and her MS Accounting degree from Southern NH University. She has served on the boards of Junior Achievement, Ronald McDonald House, Goodwill, and the University of NH Hospitality Advisory Council and volunteers extensively for various animal welfare organizations.
Responsible for the successful administration of the organization’s Human Resources function, determines and directs HR strategies to support the company goals of productive and profitable business operations. Provides leadership and focus to advance the company’s vision and culture. Drives organizational effectiveness and support for all major initiatives as set by the President and CEO.
Is the keeper of the culture and all people functions within the organization ensuring strategic planning and direction providing the organization with the best people and talent available and positioning the company as the employer of choice within the industry.
A career leader and expert in the field, Alma possesses 30+ years in Client Service Management, Manufacturing Support and Delivery Systems, Project Management, Global Communication Systems, and Human Resources. Alma holds a dual B.A. in Human Resources Performance and Organization Dynamics, and a M.A. in Organizational Leadership. She is on the HR council for the AHLA, a member of SHRM, and is active in education volunteering as a visiting business expert in classrooms for instructors at universities and local community colleges.
As Vice President of Revenue Management for Real Hospitality Group, Roy Madhok, CRME, CHIA oversees revenue management and distribution for the portfolio. Roy has overseen hotels in major markets throughout North America and has worked with brands & independents ranging in size from small boutique properties to large convention hotels. Prior to joining Real Hospitality Group, Roy was a Regional Director of Revenue for a leading hotel management company and also served as an Adjunct Professor at Boston University’s School of Hospitality Administration teaching both Introductory and Advanced Revenue Management courses.
Roy has been a speaker at various panels and conferences such as the HSMAI Revenue Optimization Conference, the Expedia Partner Conference, Cornell Hotel Society’s Lodging Pulse and more. In addition to speaking at events, he sat on New York City’s HSMAI Board and Revenue Management Committee driving content for the chapter’s various panels and events. Roy has also been featured in the Check-In magazine addressing risk & decision making within the discipline and has published three revenue management book chapters ranging in topics from segmentation to performance analysis within hotels. Roy’s unique perspective in revenue management stretches beyond hotels as the co-creator of a restaurant revenue management RevPASH web application, the author of two restaurant revenue management book chapters, and as a global restaurant revenue management professional.
Sanjay brings world class experience and boundless optimism to his role. He manages key owner relations across the RHG portfolio as well as some of the most high-profile assets in New York City. His vast market experience has included New York, Kentucky, Virginia, Michigan, and Pennsylvania. He also leads our extensive Marriott portfolio's best practice sharing program to enhance guest experience.
Sanjay champions the RHG Core Values through his leadership of the regional operations team in the New York office and drives operational excellence through evaluation, assessment, and action. Sanjay has an MBA from Clarion University of Pennsylvania and received his bachelor's degree from St. Stephen's College in New Delhi. He also earned a Hotel Real Estate Investment & Asset Management certification from eCornell. Sanjay is an active outreach participant for RHG's Real Cares Program. He leads fundraising contingents for ECPAT and various cancer and hunger organizations as well as volunteering his time in New Jersey community kitchens.
Ron Loman brings over 26 years in the hospitality industry, working with a wide collection of property types, all major brands in significant markets, both domestic and internationally. As a senior member of RHG, Ron will further improve the growing regional operations teams' alignment and communication in our Ocean City and Florida offices, including general managers and regional operations directors. He is also responsible for implementing proven strategies and best practices to elevate the guest experience, improve operational efficiency, and increase profitability across the portfolio.
Before re-joining Real Hospitality Group, he served as Senior Vice President Asset Management for a national advisory and consulting company. Ron's prior roles at RHG included Regional Vice - President Operations and Vice President of Sales & Marketing, and he has held numerous senior leadership positions during his 19-year career at other notable hospitality management companies.
Ron is a past member of the NYC & Co Hotel Advisory Committee and past member of the Hospitality Sales and Marketing Association International, Management Company Sales & Marketing Executive Roundtable. Ron held numerous industry designations and served on several industry boards, including two-time Chair of the Hospitality Sales and Marketing Association International Sales Advisory Board, an eight-year board member of the Convention Sales Advisory Committee – Orlando/Orange County Convention & Visitors Bureau, and the Franchise Advisory Committee for Carlson Hotels Worldwide. Ron enjoys giving back to the local community as an Advisor / Volunteer at the Boy and Girls Club of Central Florida and a featured industry speaker for the Rosen School of Hospitality at the University of Central Florida. In the past, Ron was a contributing author in Hotel Management & Hostfully. Ron attended Valencia College and the University of Central Florida.
Louis Llach joined Real Hospitality Group in 2013 and is responsible for operational oversite while also spearheading business development projects in targeted markets. Previously serving as Regional Director of Operations for the Company, Louis brings more than 25 years of experience to his position.
Before re-joining Real Hospitality Group, he held senior leadership roles for Highgate Hotels, TPG Hotels & Resorts, and Helmsley Enterprises. Louis collaborates closely with his brand counterparts in operations, sales, and revenue management to consistently lead hotels to exceptional performance by focusing on top-line revenues to drive profitability, market penetration, brand development, and associate and guest satisfaction. Louis has an excellent track record of leading diverse teams that achieve superior results that ensure the owner and brand's visions are in complete alignment. Louis attended the University of South Florida and Florida Atlantic University.
Based at the Real Hospitality Group Headquarters, in Ocean City, Maryland, JJ oversees Hilton, Marriott, and IHG hotels throughout the portfolio. He is devoted to developing a quality product and delivering superior service for associates and guests alike. A believer in servant leadership, he encourages his team to make memorable experiences by caring for others. As Regional Director of Operations, JJ works to maximize top-line revenue, controlling expenses to reach profit targets by partnering with all organization levels.
JJ fell in love with the hotel industry as a student at the University of South Florida, working as a breakfast host and front desk agent at the Residence Inn – Tampa North. After graduating, he entered and completed a Manager in Training Program and was hired as Assistant General Manager in Gainesville. Promptly promoted to General Manager, JJ spent two years in Gainesville before becoming General Manager at the Courtyard by Marriott in Orlando, Florida. Pursuing his passion for management, he took a position as Area General Manager in Columbus, Mississippi, where he was named Opening Manager of the Year in 2015. He later served as Area Vice President with Crestline Hotels and Regional Director of Operations at Larry Blumberg and Associates before joining Real Hospitality.
JJ loves spending time with his wife and their two children. He enjoys long walks with his family, running, and football, especially cheering on the New England Patriots. JJ has faithfully served at New Beginnings of Central Florida, where he taught classes on life and job skills to the homeless. He has also partnered with New Beginnings to provide weekly one-on-one mentorship to their residents, which focuses on finding and retaining employment and general life skills. He also serves in the Meals on Wheels program regularly.
Steven Goldman is a Regional Director of Operations based in our New York City office. He has over 30 years of experience in hospitality & the hotel Industry, spending time with multiple brands, corporations, management companies, and third-party operators.
As Regional Director, Steven oversees the operations of multiple assets, both branded and independent lifestyle properties. Before joining RHG, Steven was Vice President of Operations for Heavlin Management Group in Phoenix, AZ. Steven was also the Vice President of Operations & Asset Management for Amsterdam Hospitality Group in New York City. He oversaw the hotel division of 10 assets in New York, New Jersey, and North Carolina. Steven has also spent time with Starwood Hotels & Resorts in multiple capacities, including Divisional Director for the North America Division, Director of Lean Hotel Operations, Hotel Manager, and General Manager of the Sheraton Edison, and with Wyndham Hotels & Resorts in Ft. Lauderdale and Key West, Florida. Steven also worked with Interstate Hotels & Resorts in California in multiple General Manager positions.
Steven began his hotel career working summers at Grossinger’s Resort in the Catskill’s and New York City for ITT Sheraton. He has sat on multiple boards in markets he has served and has been an adjunct professor at numerous colleges. Steven received his BS in Business Administration and Marketing from Syracuse University. He is married with two children.
JoAnne has been a part of the RHG team since 2010. Her experience includes supervision of multi-unit accounting services for hotel and owner portfolios, treasury management duties, coordinating credit card services, accounts payable and receivable, bank reconciliations, tax filings, and systems management.
JoAnne is a long-standing member of the Ocean City Volunteer Fire Company Ladies Auxiliary, which supports the local fire dept and the youth cadet program, and has held the office of Treasurer for the last 7 years. She also holds the elected position of Worcester County Points Coordinator for the Maryland State Fireman's Ladies Auxiliary since 2006.
Katie oversees Real Hospitality Group’s internal audit program, training, and support related to on-property accounting functions. She also oversees the management and ownership transition process, is a property management system specialist, and boasts valuable years hotel operations experience.
She hosts monthly webinars and encourages continuous training throughout the RHG portfolio. Katie also oversees the internal audit program and works diligently with her team to implement and enforce compliance with controls relating to cash, credit cards, purchasing, labor, authorization and access levels, and inventories for all departments.
Jasmine Simon-Washington brings extensive experience and passion for the hospitality industry to successfully lead sales for various hotels operating under notable brands such as Marriott, Hilton, IHG, and Independent lifestyle hotels. Jasmine began her hotel career as a corporate trainer at the Waldorf-Astoria Hotel in New York City and was eventually promoted to the Hilton NYC as the Assistant Director of Quality Assurance & Training, while she was studying Psychology and Business Management. Jasmine received several Circle of Excellence awards through Hilton and various leadership awards for successfully leading large teams in exceeding top-line revenues.
Jasmine finds fulfillment in leveraging her experience as a Zenger Miller Achieve Global leadership trainer and a Marriott Access Edge coach. She has actively sat on the board for The Chamber of Commerce in Somerset County, elected to the Middlesex Country Visitors Bureau's membership committee, and elected to sit on the Princeton New Jersey Advisory Board for Hospitality.
Sara leads the RHG Florida portfolio as Regional Director of Sales & Marketing.
She began her hospitality journey as a bartender while studying psychology and decided to pursue a career where she could influence and create memorable experiences. She brings multi brand, multi market experience in sales and operations leadership roles both in the field and above property.
Sara has been recognized as a Marriott trainer and recruiter. She was awarded National Sales Leader of the Year with Marriott International and Extended Stay Leader for the Mid Atlantic region with Marriott International. Her spare time is spent as a boot camp and body combat trainer, caving, obstacle course races and engaging in non profit organizations like RMH, Habitat for Humanity, Hospitality Fights Hunger and homeless shelters.
Slyne Louissaint brings 18 years of Hospitality Human Resource experience to our team. She supports the day-to-day Human Resource operations of our Northeast portfolio and is responsible for overseeing the administration of human resource policies, practices, and systems according to RHG standards along with strategic planning of the human resource function in alignment with the RHG and our owner’s vision and mission. She is involved in the training and development of hotel department management staff as well as dealing with the many challenges of human resources and employment. She is the trainer and mentor for our in-house internship program.
Slyne has held HR Manager and Director status in both select and full service hotels. Her brand experience includes Marriott, Hilton, IHG, Wyndham and Independent Boutique Hotels. She completed a Bachelor’s degree in Hospitality and Tourism Management at Fairleigh Dickinson University and is nearing the completion of her Master’s Degree in Business Administration with a concentration in Human Resources through Keller Graduate School of Management.
Slyne is an Adjunct Professor at Fairleigh Dickinson University where she teaches Advanced Human Resources Management to future hospitality professionals; a hospitality course designed to provide students with a broad yet comprehensive overview of the policies, practices and procedures for effectively attracting, selecting, developing and retaining quality associates in the hospitality and tourism industry.
Matthew brings a global perspective to Real Hospitality Group’s Talent Acquisition efforts. Having earned his Diploma in International Hotel Management and Le Cordon Bleu Diplome Culinaire d’Hotelier from the International College of Hotel Management, he completed his Bachelor’s Degree in Hospitality and Tourism at the University of South Australia, graduating on the Deans Merit List.
Matthew has worked within the Housekeeping, Food and Beverage, Banqueting and Front Office departments for Park Royal Hotels and Resorts, Hyatt, Hilton, Mandarin Oriental and Firmdale Hotels; Matthew went on to become a Senior Trainer, designing and delivering training programs for a hospitality based training provider in England. He is a member of the Association of Talent Development.
Matthew supports the RHG Human Resource function in recruiting and selection of the best talent at all levels of the organization. In his role, Matthew analyzes training needs and implements training and development programs to ensure the highest levels of service and guest satisfaction. He executes and delivers Supervision and Leadership development programs and ensures the implementation of HR practices including career development, mentorship, succession planning and recognition programs.
Matthew leads Real Hospitality Groups company-wide corporate social responsibility and community service efforts, ensuring that our initiatives support and align to RHG corporate values and priorities. He sits on the ECPAT USA Board of Advisors to raise awareness and deliver training to all associates on preventing, identifying and reacting to instances of child trafficking and exploitation within the hospitality industry. Matthew also serves in an advisory capacity for AHLA Career Development projects that include apprenticeships. youth opportunity programming, and the new, cost-free college program.
Senior Vice President Business Development - RHG Asia
Prior to joining Real Hospitality Group Asia, Justine was the Vice President - Development at Hilton Worldwide, covering the Greater China region. During her 13 and a half years with Hilton, she had successfully secured over 100 Management Agreement deals for the company and contributed approximately 30% of the current portfolio of operating hotels (excluding Hampton By Hilton) in China. She was awarded ‘Developer of the Year’ multiple times and was also crowned ‘Developer with Most Hotel Openings’ from 2012 to 2016 for the Middle East & Asia Pacific Region.
Justine holds both an MBA in General as well as MSc in Finance from the UK. She has comprehensive experience in business development from various industries. Before Hilton, she worked in Hong Kong for Thames Water Co. Ltd, specializing in M&A, joint ventures, strategic alliances, and project management for the infrastructure industry in Mainland China.
Justine regards professionalism, integrity, and accountability as critical character traits, and these also form the fundamentals of her career and work ethics.
Stefanie is responsible for Marketing & Communications for Real Hospitality Group Greater China, oversees corporate and property Public Relations, Marketing, digital and e-commerce, and integrated marketing performance.
Stefanie brings extensive experience in the hospitality and travel industry both from a property and corporate level. Stefanie has held senior management positions with two leading international hotel groups, Marriott International and Hilton Worldwide, as Director of Marketing Communications across various brands and properties in China.
Stefanie joins RHG Asia from Marriott International head office, where she served as an Area Field Marketing leader. She has created and implemented a series of successful full-funnel marketing campaigns and partnerships during her tenure to leverage area performance. Stefanie has enjoyed broad international exposure and multi-cultural experiences. Before commencing her hospitality industry career, she gained considerable knowledge and experience as part of the APAC team at the World Tourism Organization (UNWTO) HQ in Spain.
Stefanie is an active professional marketer and has been awarded as the Annual Best Marketer of the Year by Hilton Greater China / Mongolia Region.
George is responsible for Human Resources and Administration for Real Hospitality Group’s Greater China team, leading the team to establish a talent system and corporate culture, promoting organizational innovation and management efficiency, and supporting the realization of its strategic goals and vision.
George graduated from the University of Leeds with an MBA degree. He has been engaged in human resources for over ten years. Before joining RHG, George worked in the world's largest commercial properties, holding, managing, and operating enterprise and had a leading role in Human Resources management. He organized and implemented several human resources integration projects, institutional innovation campaigns, and organizational reform related to enterprise mergers and reorganization during this tenure.
George is a member of the CHRMA. He is active in working with other experts and agencies to help organizations across the private, public, and social sectors create change that matters.
As Vice President of Finance, Ryan leads the fiscal responsibility for Real Hospitality Group Greater China teams, including supporting hotel financial operations, budget planning, financial analysis & improvement. He will also maintain the Greater China finance team organization development, maintain communications, and relationship with hotel investors in terms of Finance.
Ryan has more than 20 years of working experience and financial management positions in the hospitality industry with international luxury hotel brands such as Mandarin Oriental and Aman. Ryan has a stable and robust financial management skill set in financial analysis and planning, cost and expense control, and hotel strategy establishment.
Ryan earned his master's degree in Hotel and Tourism Management from The Hong Kong Polytechnic University. Ryan is a passionate and innovative financial expert and business leader; he is continuously improving himself and committed to the hospitality industry's career development.