Diverse, thoughtful, and active in the community. The hotel management company team at Real Hospitality Group shares their knowledge and experience with our hotel teams to produce memorable experiences and market leading results. Get to know the RHG team and find out why we're one of the top 15 hotel management companies in the U.S.
The most sought-after hotel management company team in the industry today.
As President and Chief Executive Office for Real Hospitality Group, Ben Seidel is forging new ground in hospitality management. Having a lifetime career and passion for the industry, Real Hospitality Group is redefining the meaning of owner relations, championing innovative guest service programs, and emphasizing community-based initiatives under Ben’s visionary leadership. In under 7 years, Real Hospitality Group has grown into one of the Top 15 US Hotel Management Companies with this focus on relationships and positive results.
In addition to leading the Real Hospitality Group team, Ben also serves as President of Marriott’s Owners Council for the Aloft brand, is a Board member of the AHLA, and is an active member of various hospitality boards and associations. Mr. Seidel has taught hospitality marketing and accounting management at the Central Connecticut State University’s school of hospitality, and is a current participant in the development of the School of Hospitality Management at the West Virginia University in Morgantown. Ben is a graduate of West Chester University in Pennsylvania and is CHA/CHSP certified by AHLAEI.
In his role of Chief Operating Officer, John oversees the daily management of over $350 million in Top Line Revenue and the ascent of Real Hospitality Group to the top 15 of largest US Hotel Management Companies. He delivers on the RHG pillars of reliability, efficiency, accessibility and loyalty, and builds the trust that guides our important owner relationships. John’s leadership results in our hotels maintaining top market position, high performing RGI, and maximum NOI across the portfolio.
John previously served as Regional Vice President at a renowned U.S. hospitality company managing owner relationships for high profile clients. He executed an award winning approach to his guest service scores and was recognized by Marriott for excellence in his portfolio. John was also a General Manager for Marriott and Hilton branded hotels throughout the United States over the course of his extensive career.
John is a member of the Marriott Owner’s Advisory Board and has been a featured speaker on panels for many national publications and organizations including Hotel Business and Hotel Management. He attended University of North Carolina and was awarded his Bachelor of Science degree in Travel, Tourism and Commercial Recreation.
As Chief Investment Officer, Joe oversees all investments and major transactions for the Company, including partnership and structured debt, and he provides the same expertise to the Company’s clients. He will also participate on strategic growth initiatives and business development for the Company. Joe brings over 14 years of extensive real estate investment knowledge and experience spanning all major real estate class. Prior to RHG, Joe served as a Managing Director of Acquisitions and Capital Markets, and prior to that, as Vice President, for large real estate investment companies. His expertise has developed through various leadership roles, in which he spearheaded over $5 billion worth of real estate investment transactions, including over $2 billion in the lodging sector.
Joe received his undergraduate degree from Binghamton University – State University of New York and his juris doctorate from Brooklyn Law School. He brings a comprehensive legal background, which includes several years of service as the General Counsel for a prominent New York-based real estate group. He is an active member of the New York State Bar Association, and has served on multiple boards for various business associations, and currently serves as Emeritus Board Member of the Asian Real Estate Association of America Manhattan Chapter and is a member of Council of Korean Americans.
Dana has over 20 years of experience servicing the hospitality industry. She joins RHG having been with top ranked national CPA firm, CohnReznick where she was responsible for creating and growing the firm’s Hospitality Consulting Practice. Previous to this tenure, Dana served as the Chief Financial Officer of two nationally recognized, hotel operating companies.
She earned her certifications from Cornell University in Hotel Asset Management and Investment, served as president for the Washington DC chapter of Hospitality Financial and Technology Professionals, has published several whitepapers, and moderated industry think tank panels and is a regularly featured speaker at national hospitality forums.
Alma oversees the Human Resources platform at Real Hospitality Group and across the entire management portfolio of over 3,000 associates. She is responsible for all systems and functions as they relate to talent acquisition and onboarding, policies and procedures, salary and benefits compensation, training and development, rewards and recognition, leadership development, and corporate responsibility.
A career leader and expert in the field, Alma posesses 30+ years global experience in Human Resource Performance, Client Service Management, Support and Delivery Systems, Project Management and Communications Systems.
Alma holds a dual B.A. in Human Resources Performance and Organizational Dynamics, and a M.A. in Organization Leadership and Effectiveness. She is active in education and volunteers as a visiting business expert in classrooms for instructors at universities, and local community colleges.
JoAnne has been a part of the RHG team since 2010. Her experience includes supervision of multi-unit accounting services for hotel and owner portfolios, treasury management duties, coordinating credit card services, accounts payable and receivable, bank reconciliations, tax filings, and systems management.
JoAnne is a long-standing member of the Ocean City Volunteer Fire Company Ladies Auxiliary, which supports the local fire dept and the youth cadet program, and has held the office of Treasurer for the last 7 years. She also holds the elected position of Worcester County Points Coordinator for the Maryland State Fireman's Ladies Auxiliary since 2006.
As Corporate Director of Digital Marketing & Ecommerce, Michael Zayas moves Real Hospitality’s revenue generating initiatives into the future. Michael manages the portfolio’s digital footprint by overseeing all ecommerce channels, brand field marketing efforts, web content, SEO, email/promotion strategy, and paid media (SEM, re-marketing, meta sites, social). He keeps the portfolio updated on digital trends, best practices, and market disruption while developing strategies with the revenue and sales teams to ensure revpar and profit goals are met and exceeded.
Prior to rejoining Real Hospitality Group, Michael was a digital marketing manager at Starwood Hotels where he developed innovative property and regional marketing plans for the New York City and Washington, D.C. portfolio of hotels. Michael is currently a member of NYC & Company's Hospitality Committee and was formerly the co-chair of the Hospitality Committee for the Queens Chamber of Commerce and a Committee Member of the Brooklyn Chamber of Commerce’s LGBT Business Committee. A thought leader in his field, Michael’s commentary has been published throughout the New York City region.
Sanjay brings world class experience and boundless optimism to his role as Regional VP of Operations. He manages key owner relations across the portfolio as well as some of our most high profile assets. As a brand leader with extensive Marriott, Starwood, and IHG knowledge, Sanjay represents RHG at numerous conferences to ensure our hotel results lead their respective markets and competitive sets.
Mentoring new leaders is a priority for Sanjay as he has trained several first time General Managers within the organization. He also oversees our internal committee on Associate Satisfaction and leads best practice sharing initiatives at RHG.
Prior to joining RHG, Sanjay worked for notable hotel management companies throughout the U.S. where he produced consistently strong results as a General Manager and Regional Director of Operations. His vast market experience has included Kentucky, Virginia, Michigan, Pennsylvania and New York. Sanjay has an MBA from Clarion University of Pennsylvania and received his Bachelor’s Degree from St. Stephen’s College in New Delhi.
Louis directs key assets in the high profile New York City portfolio, driving results in guest service delivery, top line performance, and cost containment/P & L efficiency. His expertise and universal knowledge of the hospitality industry has made him a leader in company-wide cultural change initiatives, driving improvements in process execution, guest service scores and revenue results. Louis incorporates comprehensive financial reviews at all properties to ensure accountability is understood from the Executive office to the management level and as a tool to mentor and develop future leaders.
Throughout his tenure in the industry, Louis has held various roles in a wide range of luxury properties throughout the New York tri-state area, Florida, and Georgia. He has written and facilitated service-oriented education classes for all operational disciplines to drive the service needle. Louis was instrumental in the recently completed $70 million complex renovation of the Park Central while simultaneously designing a boutique hotel within the asset. In addition, Louis led the transition of a midtown boutique hotel to a branded full service property while remaining open. Previous career highlights include iconic New York properties such as The Park Lane, Park Central, and the Grand Westin Grand Central, formerly the New York Helmsley.
As a Regional Director of Operations, Jim manages a portfolio of hotels that spans the entire east coast of the United States. From Florida to New York, Jim is leading service culture, profitability initiatives, owner relations, and topline revenue performance to ensure the philosophy of Real Hospitality Group is fully realized.
Jim’s previous experiences have been recognized by numerous brands and management companies. He has been awarded notable distinctions such as the Hilton Spirit Award, Marriott Most Improved GSS Award, and Hotel of the Year, in addition to being named General Manager Advisory Board Co-Chair at a national hotel management company. Jim is a graduate of Indiana University of Pennsylvania with a B.S. in Hotel Restaurant and Institutional Management.
Robin comes to Real Hospitality Group with more than 30 years of experience in the hospitality industry. Most recently, Robin served as Director of Sales and Catering for a collection of five independent Mid-Atlantic oceanfront hotels and resorts. Widely recognized as a top performer with the ability to deliver double digit revenue increases, her in-depth knowledge of the resort market combined with a well-established client portfolio provide a competitive edge for driving top line revenue.
Utilizing her detailed market expertise, Robin oversees the cultivation of business from the Association, Corporate, SMERF, Government and Tour & Travel markets in her assigned portfolio. She utilizes her skillset to inspire and lead the team by setting clear objectives and implementing systems to measure and track their achievement, which has earned her awards of excellence as a National Sales Trainer. Having owned and operated her own business, she clearly understands the importance of synergy between sales and operations. Her brand experience with Starwood, Loews and Choice hotels have made her proficient in developing sales strategies that produce increased RGI results. Robin attended West Virginia University and has her CID from Sheffield School of Interior Design in New York.
Will Speidel brings an energy and enthusiasm to his region’s sales & marketing efforts. Client satisfaction and topline results are his main goals as he leads sales teams from from New York, Delaware, Pennsylvania, and North Carolina.
Prior to joining Real Hospitality, Will spent nine years with a prominent U.S. hotel management company where he contributed to the company’s growth from 37 to 130 assets. He has served the industry in various roles including Director of Sales, General Manager, Regional Vice President, and Vice President in various brands and management companies including Starwood, Hilton, IHG, Marriott, and Independents throughout the Northeast and Midwest. A graduate of Robert Morris University (Hospitality and Tourism Management), Will brings to Real Hospitality Group valuable multi-unit experience with portfolio revenues in excess of $100 million annually.
Will is active in his community volunteering and coaching for numerous local nonprofit organizations. Throughout his career he has served on various hospitality boards and associations. Will resides in Pennsylvania with his wife and 4 children.
As Regional Director of Sales and Marketing, Jeannine is focused on RHG’s growing independent & lifestyle portfolio. She is charged with managing sales associates, training, and goal setting, all while leveraging her relationships with crucial global accounts. Jeannine brings extensive luxury and lifestyle experience to RHG as well as property level sales experience from iconic brands such as Ritz Carlton, Fairmont, Peninsula and Hotel Bel Air. She has also been head of global sales and part of regional leadership for Jumeirah and Leading Hotels of the World.
Slyne Louissaint brings 16 years of Hospitality Human Resource experience to our team. She supports the day-to-day Human Resource operations of our Northeast portfolio and is responsible for overseeing the administration of human resource policies, practices, and systems according to RHG standards along with strategic planning of the human resource function in alignment with the RHG and our owner’s vision and mission. She is involved in the training and development of hotel department management staff as well as dealing with the many challenges of human resources and employment. She is the trainer and mentor for our in-house internship program.
Slyne has held HR Manager and Director status in both select and full service hotels. Her brand experience includes Marriott, Hilton, IHG, Wyndham and Independent Boutique Hotels. She completed a Bachelor’s degree in Hospitality and Tourism Management at Fairleigh Dickinson University and is nearing the completion of her Master’s Degree in Business Administration with a concentration in Human Resources through Keller Graduate School of Management.
Slyne is an Adjunct Professor at Fairleigh Dickinson University where she teaches Advanced Human Resources Management to future hospitality professionals; a hospitality course designed to provide students with a broad yet comprehensive overview of the policies, practices and procedures for effectively attracting, selecting, developing and retaining quality associates in the hospitality and tourism industry.
Matthew brings a global perspective to Real Hospitality Group’s Talent Acquisition efforts. Having earned his Diploma in International Hotel Management and Le Cordon Bleu Diplome Culinaire d’Hotelier from the International College of Hotel Management, he completed his Bachelor’s Degree in Hospitality and Tourism at the University of South Australia, graduating on the Deans Merit List.
Matthew has worked within the Housekeeping, Food and Beverage, Banqueting and Front Office departments for Park Royal Hotels and Resorts, Hyatt, Hilton, Mandarin Oriental and Firmdale Hotels; Matthew went on to become a Senior Trainer, designing and delivering training programs for a hospitality based training provider in England. He is a member of the Association of Talent Development.
Matthew supports the RHG Human Resource function in recruiting and selection of the best talent at all levels of the organization. In his role, Matthew analyzes training needs and implements training and development programs to ensure the highest levels of service and guest satisfaction. He executes and delivers Supervision and Leadership development programs and ensures the implementation of HR practices including career development, mentorship, succession planning and recognition programs.
Matthew leads Real Hospitality Groups company-wide corporate social responsibility and community service efforts, ensuring that our initiatives support and align to RHG corporate values and priorities. He sits on the ECPAT USA Board of Advisors to raise awareness and deliver training to all associates on preventing, identifying and reacting to instances of child trafficking and exploitation within the hospitality industry. Matthew also serves in an advisory capacity for AHLA Career Development projects that include apprenticeships. youth opportunity programming, and the new, cost-free college program.
Katie oversees Real Hospitality Group’s internal audit program, training, and support related to on-property accounting functions. She also oversees the management and ownership transition process, is a property management system specialist, and boasts valuable years hotel operations experience.
She hosts monthly webinars and encourages continuous training throughout the RHG portfolio. Katie also oversees the internal audit program and works diligently with her team to implement and enforce compliance with controls relating to cash, credit cards, purchasing, labor, authorization and access levels, and inventories for all departments.