Jim brings more than 20 years of hotel operations experience to Real Hospitality Group. Prior to joining RHG, Jim served as Area Manager, with various branded hotels including Hilton, Marriott, Starwood, Hyatt, and IHG licensed properties throughout the United States. He has a thorough and comprehensive knowledge of hotel operations, accounting and asset management. He has a proven track record in P&L management, revenue management, hotel sales and brand compliance. Jim has earned numerous certifications and awards across several brands such as Spirit Award Winner TQS Hilton – top 10% in Homewood Suites Brand, Most improved GSS within Marriott Brand, Crestline Hotels and Resorts Hotel of the year, 2 time Crestline Cup winner based on top line revenue, service scores, and house profit, ranked #1 in service 3 years in a row with BF Saul Company, managed hotels that were consistently in the top 25% of their respected brands. Jim also was co-chair of the Crestline Hotels and Resorts GM Advisory Board. Jim’s professional experience includes tenure with Crestline Hotels and Resorts, Hersha Hospitality, and Hilton Worldwide. His expertise is in the full service, select service, and extended stay hotel arenas.
Jim is a graduate of Indiana University of Pennsylvania with a B.S. in Hotel Restaurant and Institutional Management. In his role with RHG, Jim oversees hotel operations with a focus on owner relations, profitability, team processes that impact daily guest service scores, RevPar growth, and identifying team members for growth within the organization.
Jim is a member of Ocean City Development Corporation which helps area business owners on the development and design of their businesses in the downtown area of Ocean City. Jim serves as a mentor/advisor for Real Hospitality’s Mentorship Program for the mid-atlantic region.