Diverse, thoughtful, and active in the community. The hotel management company team at Real Hospitality Group shares their knowledge and experience with our hotel teams to produce memorable experiences and market leading results. Get to know the RHG team and find out why we're one of the top 15 hotel management companies in the U.S.
The most sought-after hotel management company team in the industry today.
Founder and Chief Executive of Real Hospitality Group, (RHG) last year's 15th ranked hotel operating company in the United States. With properties located in 19 states, RHG has expanded from a start-up company to one of the most prominent hotel operators in only 9 years. RHG's leadership is represented on the board of directors of the American Hotel and Lodging Association, NYC & Company, Marriott and Hilton franchise advisory councils and several state lodging associations where we have presence. Real Hospitality Group's "Real Cares" division participates on a leadership level in organizations including, but not limited to: ECPAT, Feeding America and the National Cancer Institute. Several of RHG's team members have been nominated for their state's, as well as the AHLA's "Stars of the Industry" awards. RHG has also been awarded with "New Hotel Opening of the Year" and "Renovation of the Year" from Marriott International last year alone.
At Real, we believe that the industry is perfectly positioned to provide jobs to opportunity youth and adults who want a growing career. To that end, RHG prioritizes it's training and Promote from Within programs and serves as adjunct faculty, guest speakers and advisory board members to institutions that include the Florida International University, Farleigh Dickenson, The University of West Virginia and Central Connecticut University Schools of Hospitality Management.
In his role of Chief Operating Officer, John oversees the daily management of over $350 million in Top Line Revenue and the ascent of Real Hospitality Group to the top 15 of largest US Hotel Management Companies. He delivers on the RHG pillars of reliability, efficiency, accessibility and loyalty, and builds the trust that guides our important owner relationships. John’s leadership results in our hotels maintaining top market position, high performing RGI, and maximum NOI across the portfolio.
John previously served as Regional Vice President at a renowned U.S. hospitality company managing owner relationships for high profile clients. He executed an award winning approach to his guest service scores and was recognized by Marriott for excellence in his portfolio. John was also a General Manager for Marriott and Hilton branded hotels throughout the United States over the course of his extensive career.
John is a member of the Marriott Owner’s Advisory Board and has been a featured speaker on panels for many national publications and organizations including Hotel Business and Hotel Management. He attended University of North Carolina and was awarded his Bachelor of Science degree in Travel, Tourism and Commercial Recreation.
Responsible for the successful administration of the organization’s Human Resources function, determines and directs HR strategies to support the company goals of productive and profitable business operations. Provides leadership and focus to advance the company’s vision and culture. Drives organizational effectiveness and support for all major initiatives as set by the President and CEO.
Is the keeper of the culture and all people functions within the organization ensuring strategic planning and direction providing the organization with the best people and talent available and positioning the company as the employer of choice within the industry.
A career leader and expert in the field, Alma possesses 30+ years in Client Service Management, Manufacturing Support and Delivery Systems, Project Management, Global Communication Systems, and Human Resources. Alma holds a dual B.A. in Human Resources Performance and Organization Dynamics, and a M.A. in Organizational Leadership. She is on the HR council for the AHLA, a member of SHRM, and is active in education volunteering as a visiting business expert in classrooms for instructors at universities and local community colleges.
Warren Aston brings over 11 years of experience in the hospitality industry to Real Hospitality Group. He previously served as Chief Revenue Officer & Vice President, Sales & Development at a large Canadian OTA and subsequently served as Vice President, Business Development at two of the largest hotel interior design firms. As RHG's Vice President, Owner Relations & Development, Warren's focus is on developing and maintaining relationships with current and past clients, as well as building awareness of Real Hospitality Group's unique capabilities and expertise in the hotel industry. Warren has become recognized as a noteworthy leader in the hotel industry.
Warren is tapped often to be featured as a guest speaker for national hospitality industry conferences, has been interviewed by national and regional experts for related publications and podcasts, and has built a large pool of colleagues and industry opinion leaders throughout the hospitality space. He brings a wealth of marketing and sales development experience to Real Hospitality Group. Warren is a graduate of UCLA and holds a Bachelor's degree in Business and Finance. Originally from Toronto, Canada, Warren now resides in Dana Point, California with his wife and three children.
Alina Kellar is a seasoned hospitality professional currently serving as the Vice President - Revenue Management at Real Hospitality Group. With a passion for revenue strategy and a strong background in Hotel Operations, she has climbed the ranks and made her mark in the industry.
Alina's journey in hospitality began in 2006 when she embarked on a graduate internship in Hotel Operations in Ocean City, MD. Over the next decade, she honed her skills and expertise, progressively assuming management roles and distinguishing herself as a capable leader. She notably held positions as a general manager for various Marriott and IHG branded select service hotels, gaining invaluable experience in running successful hotel operations.
In 2016, Alina joined Real Hospitality Group, where she started as the opening General Manager of a select service hotel. With her dedication, hard work, and innate talent for revenue management, she was recognized for her potential and entrusted with leading roles in the revenue management department. Under her guidance, the company's revenue management strategies have thrived, contributing to the overall success and growth of the organization.
Alina's academic qualifications have also played a significant role in shaping her career trajectory. She holds a Bachelor's degree in Geography and Tourism and a Master's degree in Management of Human Resources, both earned from the esteemed Babes-Bolyai University in Romania.
Lourdes's exceptional Salee and Marketing experience forms the foundation of her illustrious career spanning more than 25 years, where she has consistently demonstrated adept leadership across diverse teams. Her expertise in sales and marketing and her proficiency in contract negotiations and account management are always geared toward delivering tangible results. Her passion lies in talent development, as evidenced by her commitment to cultivating enduring partnerships. As a seasoned professional, Lourdes boasts an extensive background encompassing independents, resorts, new builds, and branded hotels, enabling her to approach challenges comprehensively. Her exceptional leadership and mentorship skills have played a pivotal role in shaping her success, earning her prestigious accolades for transforming sales teams to exceed goals while nurturing top-tier sales leaders.
Before rejoining RHG, Lourdes's impactful tenure as a Regional Vice President at a notable hospitality management company, she spearheaded the elevation of their New York City portfolio by centralizing the sales force, a testament to her visionary approach. Lourdes attended Saint Peter's University in Jersey City, NJ earning a degree in Business Administration with a specialization in Marketing and Economics.
Ron Loman brings over 25 years of rich hospitality experience, spanning various property categories and esteemed brands in global markets. Within RHG, Ron holds a distinguished senior role, instrumental in nurturing alignment and communication across our growing regional operations teams company-wide.
Ron's responsibilities extend to implementing proven strategies and industry best practices, elevating the guest experience, optimizing operational efficiency, and driving enhanced profitability across our portfolio. His visionary approach and seasoned insights significantly contribute to our organizational growth.
Previously, Ron was Senior Vice President of Asset Management at a prominent national advisory and consulting firm. His journey with RHG includes roles such as Regional Vice-President Operations and Vice-President of Sales & Marketing. Over his illustrious 25-year career, Ron has held senior leadership positions with other renowned hospitality management companies.
Notably, Ron currently serves as a valued member of the Hilton Owners Steering Committee and holds the esteemed position of Treasurer for the Maryland Tourism Education Foundation. His commitment to industry advancement is evident in his past involvement with the NYC & Co Hotel Advisory Committee and the Hospitality Sales and Marketing Association International, Management Company Sales & Marketing Executive Roundtable.
Ron's dedication shines through his multifaceted industry involvement, including two terms as Chair of the Hospitality Sales and Marketing Association International Sales Advisory Board, eight years on the Convention Sales Advisory Committee for the Orlando/Orange County Convention & Visitors Bureau, and active participation on the Franchise Advisory Committee for Carlson Hotels Worldwide.
Beyond his professional commitments, Ron positively impacts the local community as an Advisor/Volunteer at the Boys and Girls Club. Furthermore, he shares his industry insights as a featured speaker at the Rosen School of Hospitality at the University of Central Florida. He contributes written pieces to esteemed publications like Hotel Management, Hotel Business, Hotel New Now, and Long Live Lodging. Ron pursued his education at Valencia College and the University of Central Florida.
Sanjay brings world class experience and boundless optimism to his role. He manages key owner relations across the RHG portfolio as well as some of the most high-profile assets in New York City. His vast market experience has included New York, Kentucky, Virginia, Michigan, and Pennsylvania. He also leads our extensive Marriott portfolio's best practice sharing program to enhance guest experience.
Sanjay champions the RHG Core Values through his leadership of the regional operations team in the New York office and drives operational excellence through evaluation, assessment, and action. Sanjay has an MBA from Clarion University of Pennsylvania and received his bachelor's degree from St. Stephen's College in New Delhi. He also earned a Hotel Real Estate Investment & Asset Management certification from eCornell. Sanjay is an active outreach participant for RHG's Real Cares Program. He leads fundraising contingents for ECPAT and various cancer and hunger organizations as well as volunteering his time in New Jersey community kitchens.
Louis Llach joined Real Hospitality Group in 2013 and is responsible for operational oversite while also spearheading business development projects in targeted markets. Previously serving as Regional Director of Operations for the Company, Louis brings more than 25 years of experience to his position.
Before re-joining Real Hospitality Group, he held senior leadership roles for Highgate Hotels, TPG Hotels & Resorts, and Helmsley Enterprises. Louis collaborates closely with his brand counterparts in operations, sales, and revenue management to consistently lead hotels to exceptional performance by focusing on top-line revenues to drive profitability, market penetration, brand development, and associate and guest satisfaction. Louis has an excellent track record of leading diverse teams that achieve superior results that ensure the owner and brand's visions are in complete alignment. Louis attended the University of South Florida and Florida Atlantic University.
Jim brings more than 20 years of hotel operations experience to Real Hospitality Group. Prior to joining RHG, Jim served as Area Manager, with various branded hotels including Hilton, Marriott, Starwood, Hyatt, and IHG licensed properties throughout the United States. He has a thorough and comprehensive knowledge of hotel operations, accounting and asset management. He has a proven track record in P&L management, revenue management, hotel sales and brand compliance. Jim has earned numerous certifications and awards across several brands such as Spirit Award Winner TQS Hilton – top 10% in Homewood Suites Brand, Most improved GSS within Marriott Brand, Crestline Hotels and Resorts Hotel of the year, 2 time Crestline Cup winner based on top line revenue, service scores, and house profit, ranked #1 in service 3 years in a row with BF Saul Company, managed hotels that were consistently in the top 25% of their respected brands. Jim also was co-chair of the Crestline Hotels and Resorts GM Advisory Board. Jim’s professional experience includes tenure with Crestline Hotels and Resorts, Hersha Hospitality, and Hilton Worldwide. His expertise is in the full service, select service, and extended stay hotel arenas.
Jim is a graduate of Indiana University of Pennsylvania with a B.S. in Hotel Restaurant and Institutional Management. In his role with RHG, Jim oversees hotel operations with a focus on owner relations, profitability, team processes that impact daily guest service scores, RevPar growth, and identifying team members for growth within the organization.
Jim is a member of Ocean City Development Corporation which helps area business owners on the development and design of their businesses in the downtown area of Ocean City. Jim serves as a mentor/advisor for Real Hospitality’s Mentorship Program for the mid-atlantic region.
As Regional Director of Operations, Ashley oversees the day-to-day property operations in Manhattan and upstate New York, which include managing relationships between the properties, brands, ownership groups, and various vendors. Through these daily interactions, Ashley ensures the highest profitability levels for her portfolio through P&L management, revenue management, associate engagement, and brand compliance. With over fifteen years of experience in Hotel Operations
Ashley has over fifteen years of experience in operations and joined RHG in December 2013 as a Hotel Manager of the Fairfield Inn Chelsea, where she improved overall guest satisfaction scores and oversaw the operations of one of the busiest Fairfield Inn properties in the country. From there, she moved to a renovated and rebranded full-service Hyatt property before opening the first Hyatt House in New York City in 2017. Prior to joining Real Hospitality Group, Ashley worked with West Paces Hotel Group in their conference department and Amsterdam Hospitality as a General Manager and then in a corporate role overseeing property standards and process implementation. Ashley is a graduate of Marist College with a degree in communications. Ashley, a certified hotel administrator, is the brand champion for all Hyatt properties within Real Hospitality Group.
Dan brings over 20 years of hotel operation expertise to Real Hospitality Group. He has held General Manager roles across renowned brands such as Marriott, Hilton, Starwood, Choice, and Hyatt, showcasing his comprehensive understanding of hotel operations. Dan’s track record is marked by his excellence in P&L management, revenue optimization, sales, and brand stewardship. Having managed hotels across diverse segments, including full-service, select-service, and corporate housing, Dan possesses General Manager Certification from the major brands. He has been recognized for transforming underperforming properties through elevated guest service standards, cost control, and premium revenue growth. Notably, his contributions have earned recognition from Hilton and Starwood.
Dan's dedication extends to a seven-plus-year tenure with RHG, where he also serves as the company’s ProfitSword specialist. He has extensive experience and expertise in utilizing this software, encompassing financial analysis, proprietary reporting, and various organizational tasks. Dan guided the company's transition to a new GPO platform by leading training and compliance throughout the portfolio.
Dan actively serves as the Vice President of the Ocean City Hotel and Restaurant Association holds a pivotal role in the Maryland Hotel Lodging Association Legislative Committee as a voting member, and generously volunteers with the local Junior Achievement Center.
Andrew Imhoff joined Real Hospitality Group in 2018 and brings over 20 years of experience in the hospitality industry. He is based in Fort Lauderdale and is responsible for revenue management of the RHG Florida portfolio and various hotels in other major markets.
Before joining Real Hospitality Group, Andrew worked for over ten years at Hilton corporate managed hotels and resorts, starting as a Front Desk manager and leaving as an Area Director of Revenue Management. He has worked with multiple major brands & independents ranging in size from small boutique properties and luxury resorts to large convention hotels. He has successfully led the opening of numerous new hotels and transitioned from independents to brands from operational and revenue management roles.
Andrew has been recognized as a Certified Hilton Corporate trainer, a Certified Hospitality Supervisor by American Hotel & Lodging Association, and a Certified Revenue Management Executive by HSMAI International. As an active member of the Florida Restaurant and Lodging Association and HSMAI South Florida chapter, he has served as a panel speaker. Andrew earned his Bachelor of Science from the Dedman School of Hospitality at Florida State University.
Mark Raghunauth joined Real Hospitality in 2019. Mark possesses over 10 years of extensive knowledge of the vibrant NYC market, with a deep understanding of sub-markets such as Times Square, Midtown, Long Island City, Lower East Side, Queens, and Brooklyn. Additionally, proficient in major markets such as Atlanta, Milwaukee, Denver, Detroit, Baltimore, Rehoboth, and Virginia Beaches. He has a history of revenue management for a wide range of prominent hotel brands, including IHG, Hilton, Marriott, Hyatt, Red Lion, Red Roof, Choice, and Independent Hotels.
Mark currently oversees a diverse portfolio of hotels, totaling 3,200+ keys. He is entrusted with the primary responsibility of driving direct brand channel production and optimizing RevPAR. His strategic approach is grounded in up-to-date market data and business volume trends while ensuring accurate forecasts for the hotels.
Mark's journey in the hospitality industry has been characterized by a series of achievements in various roles, including Revenue Management and Operations. Throughout his career, he has consistently maximized revenue through strategic pricing and inventory allocation, driving overall revenue goals for hotels. As a highly driven and results-oriented professional, Mark leverages his extensive market knowledge and experience to lead revenue management initiatives and contribute to the overall success of hotels under his purview.
Sherry joined Real Hospitality Group in 2019 and has over ten years of experience in Revenue Management. She brings valuable expertise in maximizing room revenue, profit, and market share. Her responsibilities include overseeing processes related to demand, revenue, forecasting, opportunity analysis, and inventory management.
She has vast experience in the New York City market, particularly in Midtown, Nomad, Upper East Side, Upper West Side, Lower East Side, Long Island City, and Brooklyn. She also has considerable knowledge of other major markets, including Chicago, Detroit, Cincinnati, Rehoboth Beach, and Ocean City. Sherry specializes in managing Independent assets and various brands within the Marriott and Hilton chains.
Steve joined Real Hospitality Group in 2022, bringing an impressive 35-year track record of leading revenue, sales, and marketing teams across the United States. His career has seen him take the helm of teams representing various hotels, ranging from select service to extended stay, premium, and luxury categories. Steve serves as a key figure overseeing a diverse portfolio of hotels in New York City and various strategic markets, where his primary focus is driving topline revenues and market share.
Steve has a results-driven sales approach firmly rooted in the art of coaching and mentoring. He believes in empowering sales associates to exceed business goals while simultaneously honing their individual skill sets, ensuring their professional and personal growth.
Samia is a passionate bilingual Hospitality professional with over 20 years of experience in Sales, Marketing, and Operations with several hotel companies worldwide Accor Hotels/Colombia, Ecuador - IHG, and Choice Hotels in the USA. Samia boots more than fifteen years of Sales and Marketing experience in New York City, leading high-performing teams to excel in each market segment. She has extensive pre-opening experience with lifestyle, independent, and all major brands.
Before joining RHG, she was a Global Sales Manager/Groups & Meetings at Choice Hotels. One of the most significant accomplishments to date was the recipient of the 2020 President's Club award - Best Revenue Performer of the Year, bringing 7 million dollars in revenue during the pandemic. Samia currently oversees a portfolio of 15 hotels in different markets in the US, including New York, Miami, and Atlanta, where she is responsible for driving top-line revenues and Sales & Marketing support to these properties.
She is part of the board of directors at her local church in Newark, NJ, and teaches Sunday School to kids 3 to 5 years old.
John D’Aguanno is a Regional Director of Sales & Marketing for Real Hospitality Group, where he oversees all sales and marketing efforts across a portfolio of independent and branded properties. He has a unique concentration across the Marriott brand, including some of our most high-profile assets in New York City and Outer Boroughs. John brings over 20 years of hospitality sales and marketing experience both on the property and above property, with a vast knowledge of Marriott, Hilton, and IHG brands as well as independent properties. John has held previous Corporate and Regional Sales roles managing a region of 30 hotels across 10 states. He is an exceptional leader with proven success in building a team culture that is family oriented and a driver in sales and marketing efforts.
John also has an extensive background in the Food & Beverage side of the industry, beginning at the young age of 16 years old as a Banquet Server and then quickly working his way up the chain to become a Maitre d’hotel and Operations Manager for large catering facilities and full-service hotels. He was given an opportunity in the early 2000s to become a Junior Hotel Sales Manager and has never looked back!
John’s well-rounded background and exceptional interpersonal skills have made him an expert in building quality relationships and powerful sales techniques and strategies.
JoAnne has been a part of the RHG team since 2010. Her experience includes supervision of multi-unit accounting services for hotel and owner portfolios, treasury management duties, coordinating credit card services, accounts payable and receivable, bank reconciliations, tax filings, and systems management.
JoAnne is a long-standing member of the Ocean City Volunteer Fire Company Ladies Auxiliary, which supports the local fire dept and the youth cadet program, and has held the office of Treasurer for the last 7 years. She also holds the elected position of Worcester County Points Coordinator for the Maryland State Fireman's Ladies Auxiliary since 2006.
Katie oversees Real Hospitality Group’s internal audit program, training, and support related to on-property accounting functions. She also oversees the management and ownership transition process, is a property management system specialist, and boasts valuable years hotel operations experience.
She hosts monthly webinars and encourages continuous training throughout the RHG portfolio. Katie also oversees the internal audit program and works diligently with her team to implement and enforce compliance with controls relating to cash, credit cards, purchasing, labor, authorization and access levels, and inventories for all departments.
Slyne Louissaint brings 18 years of Hospitality Human Resource experience to our team. She supports the day-to-day Human Resource operations of our Northeast portfolio and is responsible for overseeing the administration of human resource policies, practices, and systems according to RHG standards along with strategic planning of the human resource function in alignment with the RHG and our owner’s vision and mission. She is involved in the training and development of hotel department management staff as well as dealing with the many challenges of human resources and employment. She is the trainer and mentor for our in-house internship program.
Slyne has held HR Manager and Director status in both select and full service hotels. Her brand experience includes Marriott, Hilton, IHG, Wyndham and Independent Boutique Hotels. She completed a Bachelor’s degree in Hospitality and Tourism Management at Fairleigh Dickinson University and is nearing the completion of her Master’s Degree in Business Administration with a concentration in Human Resources through Keller Graduate School of Management.
Slyne is an Adjunct Professor at Fairleigh Dickinson University where she teaches Advanced Human Resources Management to future hospitality professionals; a hospitality course designed to provide students with a broad yet comprehensive overview of the policies, practices and procedures for effectively attracting, selecting, developing and retaining quality associates in the hospitality and tourism industry.
As the Director of Talent Acquisition and Development, Lynn leads the overall strategic design, development, implementation, and integration of all talent processes including full-cycle Talent Acquisition, Talent/Career Development, and Leadership Development.
Specifically, Lynn supports the RHG Human Resource function in the recruitment and selection of the best talent at all levels of the organization; analyzing training needs and implementing training and development programs to ensure the highest levels of service and guest satisfaction. Lynn ensures the delivery of supervision and leadership development programs and ensures the implementation of HR practices including career development, mentorship, succession planning, and recognition programs.
Lynn’s background includes 30 years of human resources experience in recruitment and training, compensation & benefits, associate, and labor relations/mediation, EEOC case preparation, staffing level planning, and quality assurance. She is a graduate of St. Bonaventure University Olean, NY.
Lynn is a member of the Society for Human Resources Management, a Certified Human Resources Executive with the AHLA, and an Active Volunteer for Dress for Success, an organization that helps empower women to achieve economic independence by providing a network of support.
As President of Real Hospitality Group Asia, Norman is fully accountable for developing and managing its portfolio in Asia. He will bring RHG's decades of third-party management and asset management experience and expertise to cultivate the fast-growing Asian market.
Norman brings decades of experience & expertise in the hospitality industry, working with a wide range of internationally renowned hotel groups, including HNA Group, NH Hotel Group, Hyatt Hotel Group. With comprehensive international education and career background, Norman's steps have taken him across the United States, China, Spain, and Australia.
An industry veteran with a wealth of knowledge and passion, Norman has expertise and experience in lodging investment and asset management. Prior to joining RHG Asia, he played a very significant role in HNA Group's acquisition of Carlson Rezidor Hotel Group. Before HNA Group, Norman played an intricate part in NH Hotel Group's quest to establish its China office to support its growing portfolio of over 350 hotels located in 28 international markets.
Norman holds a Securities Qualification Certificate (SAC) and possesses solid knowledge and experience in the field of security, corporate investment, mergers, and acquisitions. He is an active member of various associations and has been the keynote speaker on industry summit and forums
Bernard Chong brings over 30 years of experience and expertise in the hospitality industry with specialization in hotel operations, per-opening and project development at group level focusing on both strategic and operation aspects. Mr. Bernard Chong educated from L’école hôtelière Les Roches in Switzerland. At an early stage, he has worked in a variety of positions in the hotel restaurant, guest services, front office and corporate office, with vast practical and management experience.
Bernard Chong has comprehensive experience in various industries group, including Raffles International Limited, Redwood Technology Limited, Cairnhill Group Holdings Pte Limited, Ascott Limited, Meritus Hotels & Resorts, Soluxe Hospitality Group and Jiangsu Golden Land Group. Prior to joining RHG, he was the Vice President of Operations for Greater China, Millennium & Copthrone International Limited, in charge of Operations, Sales & Marketing and Business Development.
George is responsible for Human Resources and Administration for Real Hospitality Group’s Greater China team, leading the team to establish a talent system and corporate culture, promoting organizational innovation and management efficiency, and supporting the realization of its strategic goals and vision.
George graduated from the University of Leeds with an MBA degree. He has been engaged in human resources for over ten years. Before joining RHG, George worked in the world's largest commercial properties, holding, managing, and operating enterprise and had a leading role in Human Resources management. He organized and implemented several human resources integration projects, institutional innovation campaigns, and organizational reform related to enterprise mergers and reorganization during this tenure.
George is a member of the CHRMA. He is active in working with other experts and agencies to help organizations across the private, public, and social sectors create change that matters.
As Vice President of Finance, Ryan leads the fiscal responsibility for Real Hospitality Group Greater China teams, including supporting hotel financial operations, budget planning, financial analysis & improvement. He will also maintain the Greater China finance team organization development, maintain communications, and relationship with hotel investors in terms of Finance.
Ryan has more than 20 years of working experience and financial management positions in the hospitality industry with international luxury hotel brands such as Mandarin Oriental and Aman. Ryan has a stable and robust financial management skill set in financial analysis and planning, cost and expense control, and hotel strategy establishment.
Ryan earned his master's degree in Hotel and Tourism Management from The Hong Kong Polytechnic University. Ryan is a passionate and innovative financial expert and business leader; he is continuously improving himself and committed to the hospitality industry's career development.